PRIVACY POLICY

This Privacy Policy describes how pkxbet ("Company," "we," "us," or "our") collects, uses, processes, stores, and protects the personal information of users ("you," "User," or "Player") who access or use our online casino and sports betting services available through the website located at pkxbet.cam and any associated mobile applications or platforms (collectively, the "Service"). pkxbet is committed to protecting the privacy and security of your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its implementing rules and regulations, applicable PAGCOR directives, and internationally recognized data protection standards including the General Data Protection Regulation (GDPR) principles where applicable.

By creating a pkxbet account, accessing the Service, or providing personal information through any means, you expressly consent to the collection, use, processing, and disclosure of your personal data as described in this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, you must immediately discontinue use of the pkxbet Service and refrain from providing any personal information. This Privacy Policy should be read in conjunction with our Terms and Conditions, which govern your use of the pkxbet platform and are incorporated herein by reference.

1. INFORMATION WE COLLECT

1.1 Information You Provide Directly

When you register for a pkxbet account, we collect personal information that you voluntarily provide including but not limited to: full legal name as it appears on government-issued identification; date of birth; residential address including street, barangay, city/municipality, province, and postal code; Philippine mobile telephone number; email address; chosen username and password; and payment information such as GCash mobile number, Maya account details, or bank account information for deposits and withdrawals. During the account verification process required by anti-money laundering (AML) and know-your-customer (KYC) regulations, you may be required to submit copies of government-issued identification documents (passport, driver's license, or Philippine national ID), proof of address documents (utility bills, bank statements), and selfie photographs for identity verification purposes.

1.2 Information Collected Automatically

When you access or use the pkxbet Service, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies. This includes: device information such as device type, operating system, browser type and version, screen resolution, and device identifiers; network information including IP address, internet service provider, and approximate geographic location derived from IP address; usage data such as pages visited, games played, betting history, deposit and withdrawal transactions, login timestamps, session duration, and referral sources; and performance data including page load times, error messages, and technical issues encountered. This automatic data collection enables us to provide, maintain, and improve the pkxbet Service, ensure security, detect fraud, and comply with legal obligations.

1.3 Information from Third-Party Sources

pkxbet may receive information about you from third-party sources including payment processors (GCash, Maya, banks) to verify transactions and prevent fraud; identity verification services to confirm your identity and age; credit reference agencies for responsible gaming and fraud prevention purposes; and PAGCOR or other regulatory authorities in connection with compliance investigations. We combine this third-party information with data we collect directly to enhance account security, comply with regulatory obligations, and improve service delivery.

2. HOW WE USE YOUR INFORMATION

pkxbet processes your personal information for specific, legitimate purposes authorized by law and necessary for the provision of our gaming services. The legal bases for processing include: performance of contract (processing necessary to fulfill our obligations under the Terms and Conditions); legal obligation (processing required to comply with Philippine law, PAGCOR regulations, AML/KYC requirements); legitimate interests (processing necessary for fraud prevention, security, platform improvement, and business operations); and consent (processing for marketing communications where you have opted in).

Specific purposes for which we use your personal information include:

Purpose	Legal Basis	Description
Account Management	Contract Performance	Creating, maintaining, and authenticating your pkxbet account; processing deposits and withdrawals; providing customer support.
Service Delivery	Contract Performance	Providing access to casino games, sports betting markets, live dealers; processing bets and wagers; calculating and paying winnings.
Regulatory Compliance	Legal Obligation	Verifying age and identity; AML/KYC compliance; responsible gaming monitoring; reporting to PAGCOR; maintaining audit trails.
Security & Fraud Prevention	Legitimate Interest	Detecting and preventing fraud, cheating, money laundering; protecting platform integrity; investigating suspicious activity.
Platform Improvement	Legitimate Interest	Analyzing usage patterns; improving user experience; developing new features; optimizing performance; A/B testing.
Marketing Communications	Consent	Sending promotional offers, bonuses, newsletters; personalized recommendations (only with opt-in consent).

3. DATA SHARING AND DISCLOSURE

3.1 Service Providers and Business Partners

pkxbet shares your personal information with carefully selected third-party service providers who assist in operating our platform and delivering services to you. These include: payment processors (GCash, Maya, banks, InstaPay providers) to facilitate deposits and withdrawals; game providers (Pragmatic Play, Evolution Gaming, PG Soft, Microgaming) to deliver casino games and live dealer experiences; identity verification services to conduct KYC checks; cloud hosting providers to store data securely; customer support platforms to manage inquiries; and marketing service providers to deliver communications (only where you have consented). All third-party service providers are bound by strict confidentiality agreements and are prohibited from using your personal information for any purpose other than providing services to pkxbet.

3.2 Regulatory and Legal Disclosures

pkxbet may disclose your personal information to regulatory authorities, law enforcement agencies, and government bodies when required by Philippine law or in response to valid legal process. This includes disclosures to: PAGCOR in connection with licensing compliance and regulatory audits; the Philippine National Police or National Bureau of Investigation in connection with criminal investigations; the Anti-Money Laundering Council (AMLC) for suspicious transaction reporting; courts and tribunals in response to subpoenas or court orders; and the National Privacy Commission in connection with data protection investigations. We will notify you of such disclosures where legally permitted to do so.

3.3 Business Transfers

In the event of a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy proceeding involving pkxbet, your personal information may be transferred to the acquiring or succeeding entity. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy. The acquiring entity will be required to honor the commitments made in this Privacy Policy.

4. DATA SECURITY AND RETENTION

4.1 Security Measures

pkxbet implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include: 256-bit SSL encryption for all data transmitted between your device and our servers; encrypted storage of sensitive data including passwords (using bcrypt hashing) and payment information; regular security audits and penetration testing by independent cybersecurity firms; role-based access controls limiting employee access to personal data on a need-to-know basis; intrusion detection and prevention systems monitoring for suspicious activity; secure data centers with physical access controls; and regular employee training on data protection and security best practices. While we employ industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4.2 Data Retention Periods

pkxbet retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include: account information retained for the duration of your active account plus five (5) years following account closure as required by PAGCOR regulations and AML laws; transaction records retained for ten (10) years as mandated by Philippine tax and financial record-keeping requirements; identity verification documents retained for five (5) years following account closure; communication records retained for three (3) years; and marketing consent records retained until consent is withdrawn plus one (1) year. Upon expiration of the applicable retention period, personal information is securely deleted or anonymized beyond recovery.

5. YOUR PRIVACY RIGHTS

Under the Philippine Data Privacy Act and international data protection principles, you have the following rights regarding your personal information:

• Right to Access: You may request confirmation of whether pkxbet processes your personal data and obtain a copy of such data in a commonly used electronic format.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information through your account settings or by contacting customer support.
• Right to Erasure: You may request deletion of your personal information, subject to legal obligations requiring retention (e.g., AML record-keeping requirements).
• Right to Restriction: You may request that we limit processing of your personal information in certain circumstances, such as while we verify accuracy of data you have disputed.
• Right to Data Portability: You may request that we provide your personal information in a structured, machine-readable format and transmit it to another controller where technically feasible.
• Right to Object: You may object to processing of your personal information based on legitimate interests, including profiling and direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, contact our Data Protection Officer at [email protected] with a clear description of your request. We will respond within fifteen (15) days as required by Philippine law. If you are dissatisfied with our response, you have the right to lodge a complaint with the Philippine National Privacy Commission.

6. COOKIES AND TRACKING TECHNOLOGIES

pkxbet uses cookies and similar tracking technologies to enhance user experience, analyze usage patterns, remember preferences, and serve relevant content. Cookies are small text files stored on your device when you visit our website. We use: essential cookies necessary for platform functionality including login session management and security; performance cookies to understand how users interact with our platform, which pages are visited, and where technical issues occur; functional cookies to remember your preferences such as language settings and game favorites; and targeting cookies to deliver personalized promotional content where you have opted in. You can control cookie settings through your browser, but disabling essential cookies may impair platform functionality. For more detailed information about cookies we use, see our Cookie Policy.

7. INTERNATIONAL DATA TRANSFERS

pkxbet operates primarily within the Philippines, and your personal information is stored on servers located in Philippine data centers. However, some of our service providers (particularly game providers and cloud infrastructure providers) may be located outside the Philippines. When personal information is transferred internationally, we ensure adequate protection through: standard contractual clauses approved by data protection authorities; adequacy decisions recognizing that the receiving jurisdiction provides adequate data protection; or other lawful transfer mechanisms. We do not transfer personal information to jurisdictions that lack adequate data protection safeguards.

8. CHANGES TO THIS PRIVACY POLICY

pkxbet reserves the right to modify this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or business operations. The effective date at the top of this document indicates when the Privacy Policy was last updated. Material changes will be communicated through prominent notice on our website or via email to registered users. Your continued use of the pkxbet Service following the posting of changes constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.